An all-virtual future remains far off, as conversational programs still aren’t capturing the nuance of speech and chatbots have disappointed many customers.

The nation's largest bank overtook PNC Bank to snag the top spot in an annual study that evaluates satisfaction levels at the nation's six largest retail banks.

New data from the FDIC shows that banks with less than $10 billion of assets are ceding deposit share to their larger rivals. What can they do to keep pace?

Elinor Hoover's passion for helping women-run firms raise capital goes hand in hand with her mission to increase women's visibility within the upper ranks of Citi's management.

As the chief auditor at Citigroup, McNiff leads the industry's largest auditing staff, with more than 1,800 employees scattered across dozens of countries where Citi does business.

Citi FinTech, Citigroup's innovation lab, has on Piazza's watch continued to roll out groundbreaking technology.

Even with more than 30 years of experience in banking, Julie Monaco still finds value in the advice a mentor passed on to her as a young, rising executive.

Strong leadership requires not only having the best data available — it also involves “connecting the dots,” according to Barbara Desoer, CEO of Citibank.

A string of natural disasters in Mexico and the Carribean offered a rare test of leadership for Jane Fraser, Citigroup's top executive in the region, but she faced it head-on.

Citi Private Bank has enjoyed double-digit growth in every year since Tracey Brophy Warson took the helm in 2014.

At this year’s Swift Business Forum in New York, executives said banks can build "more intelligent routing" to speed up payments and reduce the cost of processing and delivery.

Bullish update by the accomplished Citi CFO boosts shares; credit bureau may have been distracted by prior incident.

The bank raised its forecasts for profitability and expense reductions, facing down skeptics who have doubted the firm can achieve its financial targets.

Some are relying on a national, digital strategy. Others say the right balance of costs and growth comes from more traditional means such as targeted branch openings and out-of-market expansion.

The "digital asset receipt," similar to ETFs and ATRs, aims to expedite investing in cybercurrencies; CFO is taking the hit for the Dutch bank's lax anti-money laundering controls.

Citigroup is developing a new mechanism for trading cryptocurrencies such as bitcoin that would put it at the forefront of Wall Street's efforts to let clients bet on the largely unregulated market, according to a person with knowledge of the plans.

Agency’s first supervisory report under Mulvaney finds little change; the nonbank lender surpasses Citigroup and Bank of America in home loans.

Citigroup promoted bankers Tyler Dickson and Manolo Falco to run a reconstructed version of its investment banking operations.

Just before the end of summer, several major banks have put new faces in key executive positions.

Mark Mason, the incoming chief financial officer at Citigroup, cut his teeth on the sale of Citi's unwanted assets after the financial crisis.