Synovus Financial

Often overlooked in narratives about essential workers, branch and call-center employees are responding to challenges posed by the COVID-19 crisis. They’ve processed emergency-relief loans late into the night, coached customers unfamiliar with mobile banking and made house calls to elderly account holders.

The Georgia bank could rely more on drive-through-only branches, trim office space and reassess staffing levels after the coronavirus crisis, according to Kessel Stelling.

The Fed’s decision to cut its benchmark interest rate amid growing coronavirus concerns is bound to have an impact on banks, but just how broad and how deep remains to be seen.

As the COVID-19 virus spreads globally, many U.S. financial institutions are said to be taking steps to protect employees and minimize disruption. But only a handful are sharing specifics, to avoid contributing to any public panic.

The additions come as the Georgia regional looks to maintain momentum in commercial lending.

In addition to overseeing the bank’s lines of business, technology and operations, Kevin Blair will now be responsible for human resources, credit administration and all customer-facing support functions.

The Columbus, Ga., company had been counting on increased volume to offset a squeeze in net interest margins.

Wolverton has been accumulating responsibility and influence at Synovus in recent years and is the highest ranking woman at the company.

"Truist" was roundly mocked when it was unveiled as the name of the merging BB&T and SunTrust, but it’s hardly the first bank moniker to elicit a "huh?" from critics.

The Tulsa, Okla., bank is adding Jim Thompson as director of senior housing investments.