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To help stop a cycle of systemic racism, bankers need to focus on advancing Black employees to leadership positions and create long-term relationships with Black-owned businesses.October 16
Chief Diversity OfficerU.S. Bank -
The bank worked with TravelBank, a fintech, to offer virtual cards and an app that automatically generates expense reports.September 22
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U.S. Bank and Regions revamped their apps with accessibility in mind; JPMorgan Chase built a branch for customers who are deaf. Such efforts can help banks appeal to more customers in existing markets.September 11
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BBVA and U.S. Bank are fine-tuning the search functions on their sites and apps to improve navigation, sales and customer retention.September 1
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The Minneapolis company, like other banks, moved its program for college students online because of the coronavirus pandemic. Here’s a look at what improved and what was lost.August 24
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Trump-appointed regulators gave the industry the green light to offer installment loans during the pandemic. But with concerns that the light could turn red in 2021, bankers remain extra cautious.July 19
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The amount far surpassed that of any other servicer required to purchase Ginnie Mae-backed loans that were 90 days past due.July 13
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Banks tend to pull back in times of crisis by tightening credit and focusing on collections efforts. But consumers, and not returns, must be the focus during the coronavirus pandemic.May 5
Senior AdvisorFinancial Health Network
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State Farm struggled to make its bet on banking pay off and decided like other insurers to exit the business. U.S. Bancorp swooped in to add deposits and credit card accounts at little cost or risk.March 6
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A tough fourth quarter seemed to foreshadow challenges in the year ahead for the nation’s fifth-largest bank.January 15
