JPMorgan and Citibank post better-than-expected results; Adding workers and promoting its charitable efforts, the bank hopes to win favor.

Readers react to an argument about reining in banker pay, weigh the push for raising the minimum wage, respond to Wells Fargo getting back into the private-label securities market and more.

The two megabanks face different problems, as Bank of America customers are frustrated over fees and customer service while Wells customers are alarmed about the bank's recent scandals.

Mary Mack, Wells Fargo's head of consumer banking and American Banker's No. 1 Woman to Watch, acknowledged recent issues at the bank, but noted the progress it's made in fixing them.

BNY Mellon snags tech exec from Bank of America as CTO; dissent spreads at CFPB over top aide's writings; Anne Finucane ready to lead BofA's European operations; and more from this week's most-read stories.

Wells Fargo is doubling down on the gun industry, undaunted by criticism of its deep ties to firearm companies and the National Rifle Association.

Diane Schumaker-Krieg, the global head of research, economics and strategy at Wells Fargo and a mainstay on American Banker's list of the Most Powerful Women in Finance, plans to step down at the end of the year.

Wells Fargo is planning its first post-crisis offering of bonds tied to U.S. home loans without government backing, according to people familiar with the matter.

Mary Mack, the head of consumer banking at Wells Fargo, said Thursday the San Francisco bank has made significant progress in fixing its culture after a series of scandals over the past two years.

At American Banker's annual Most Powerful Women in Banking gala on Thursday evening in New York, honorees urged the industry to promote more women and people of color.

Mack, Wells Fargo's head of consumer banking, shares the story of the listening tour she went on and the bank's path forward.

To personalize products and services, banks are now tracking all sorts of alternative data sources, even the manner in which customers type in mobile banking apps.

Otting says the bank is not moving fast enough to repay customers who were unfairly sold auto insurance; lack of regulation lets traders use software to move prices.

The central bank is mulling measures to broaden the number of banks receiving reg relief; Lisa Stevens was a top deputy to the former retail chief during the phony accounts scandal.

Executives at Wells Fargo, BBVA Compass, ATB and Banco Popular share some of the pain points they've encountered as they've implemented artificial intelligence, and how they overcame them.

Stevens will step down this month as head of the Western region, which had been cited for widespread customer-integrity violations. However, she had been credited with raising concerns about aggressive sales practices.

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, executives said during a discussion at Finovate.

Wells Fargo has numerous mobile banking and card account apps in the works, including Control Tower and Greenhouse, and those will inform its Pay with Wells Fargo project, according to Beverly Anderson, the bank's executive vice president of cards and retail services.

The nation's largest bank overtook PNC Bank to snag the top spot in an annual study that evaluates satisfaction levels at the nation's six largest retail banks.

New data from the FDIC shows that banks with less than $10 billion of assets are ceding deposit share to their larger rivals. What can they do to keep pace?