In this new global report, Genesys surveyed over 11,000 consumers across the US, Latin America, Europe and Asia-Pacific to understand how the pandemic affected people’s health, happiness, and social and professional interactions — and how businesses should adjust to meet these changes.
During a recent webinar sponsored by ServiceNow and hosted by American Banker, industry experts shared results from a recent survey on how best-in-class companies are leveraging customer operations for maximum impact.
Vast Bank in Oklahoma now has an app that allows customers to do their banking and buy and sell eight digital currencies. CEO Brad Scrivner explains his motivations, his comfort level with cryptocurrency volatility and what else the app can do.
Total related cybercrime costs are projected to reach $10.5 trillion by 2025. Download this KuppingerCole Report for an overview of the Fraud Reduction Intelligence Platforms (FRIP) market and gain valuable insight to help evaluate and compare solutions.
Take a behind the scenes look at the Temenos Infinity Design Center of Excellence with two Temenos design gurus and learn from real world banking examples how you can apply design thinking to your own banking applications.
After the search giant tapped the fintech to add remittance services to its digital wallet, the companies faced myriad challenges. The biggest was making the offering intuitive for Google Pay users.
Theo Lau and Brad Leimer, authors of "Beyond Good: How Technology Is Leading a Purpose-Driven Business Revolution," discuss financial companies like Sunrise Banks and TAB Bank that are working toward dual aims of making a better world and turning a profit.
