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Noble Systems Corp., an Atlanta-based provider of contact center technology solutions, has announced the acquisition of the Liberation unified communications platform, related client-base and all related intellectual property, including the TDI/TeleDirect brand from TDI, formerly TeleDirect International Inc.
This acquisition provides TDI/TeleDirect Liberation users with expanded solutions and services designed to help them continue to increase revenues, reduce operating costs and enhance the customer experience, according to the company. The terms of the transaction were not disclosed.
Noble Systems and TDI/TeleDirect both have long histories of providing productivity-enhancing and cost-saving solutions to the contact-center marketplace. The acquisition is an opportunity for Noble Systems to further continue to broaden its scope of services and influence within the industry, according to the company. TDI/TeleDirect has built a brand that is well known within the cable, resort and newspaper industries.
With the acquisition, Noble Systems will bring on board key staff from TDI/TeleDirect's development and service delivery teams, while taking advantage of organizational efficiencies. TDI/TeleDirect Liberation customers will continue to receive the same levels of service, support and upgrades, and have access to the full line of Noble contact center technology products. In addition, Noble will keep an office in the Phoenix area.
"Along with the recent acquisition of TouchStar, the acquisition of the TDI/TeleDirect Liberation family of users allows Noble Systems to continue to extend our footprint into core markets," James K. Noble Jr., Noble Systems' president and CEO, said in a news release.
"We are excited to bring the Noble hallmark of quality and service to TDI/TeleDirect's Liberation customer base. In the near term, we are focused on working with our clients from both companies to answer their questions about the transition," Noble said. "In the long term, we will continue to build value and performance in our contact-center technology solutions so that, regardless of their platform, all Noble Systems clients will have path for growth, with the stability, flexibility and feature-set of Tier I solutions to maximize their return on investment."
TDI will be renamed dvsAnalytics Inc. and will continue to develop, support and enhance Encore, its recording and performance management solution, which is not included in the transaction with Noble Systems.
