Radiant Systems announced that it has launched Radiant Payment
Services, a new business that provides electronic payment processing
services to U.S. hospitality and retail businesses, with the aim of
raising the level of customer service in the industry.
Radiant began providing business services with web-based store fronts
and gifts cards a number of years ago and has steadily expanded this
portfolio over the past few years. Supporting the company's strategic
plan, Radiant Payment Services will continue expanding the recurring
services model, which currently comprises a third of Radiant's
revenues. More than 5,000 stores and restaurants are already using
Radiant Payment Services.
"Our customers continue to ask our company and our channel partners to
provide additional business services," said John Heyman, chief
executive officer of Radiant Systems. "For more than 20 years, Radiant
has been a trusted brand providing the most reliable and innovative
point of sale technology in the industry. Now, we are responding to the
desire our customers have expressed to us around payment processing. As
an integral part of the entire POS solution, this new service was the
right next step."
Radiant's objective is to raise the level of customer service that is
provided to businesses by providing competitive pricing, increased
accountability from a single vendor, an exceptionally high level of
security for transaction data and overall statement simplification.
Radiant is optimistic that business services will be a growth vehicle
over the coming years.
"Having been a Radiant POS customer for more than two years, we are now
able to reduce operating costs by taking advantage of this new payment
processing service from them," said Jack McGrath, controller of The
Tobacco Company Restaurant. "By signing up with Radiant for this
service, we have been able to reduce our costs to process credit cards."
The launch of Radiant Payment Services will not alter Radiant's
commitment to providing an open POS solution that will continue
supporting third-party payment-processing services.
"The Radiant brand has always stood for open solutions," Heyman said.
"We will continue to maintain this approach so customers can compare
the Radiant Payment Services offering to other services in the market
and retain the flexibility to choose the payment-processing service
that is best for them."
Radiant has assembled an extraordinary team of more than 25 people that
combines industry experts, technology consultants and sales personnel.
This business service is already generating positive returns for
Radiant.
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