Technology

The artificial intelligence engine will handle simple queries directly, feed information to customer service reps for others and analyze all calls.

Deutsche Bank and Commerzbank end merger talks; the digital money transfer unit has more than 40 million digital users, second only to JPMorgan Chase.

Visa’s not worried about the massive consolidation that’s sweeping the payments industry, seeing it as a force to extend payments innovation globally.

The U.S. is already very late to the party when it comes to contactless payments. But even so, there are signs that many merchants still aren't prepared for an influx of contactless cards.

Web-based key users can have secure access to an online management application from anywhere in the world and can change key access permissions, profiles, schedules and validity, even revoking their use virtually at the click of a button, writes Pip Courcoux, sales and product manager for CLIQ Systems at Abloy UK.

At a fintech event hosted by the FDIC, the agency’s chief and the head of the OCC offered their views on a wide range of matters.

Venmo has more than 40 million active users, PayPal has revealed for the first time. This finally gives the market a sense of how popular Venmo is, and sheds a little light on how it compares to the bank-run Zelle service.

David Tyrie, the bank’s new head of digital banking, discusses plans to offer customers constant course corrections and its new Life Plan product, and the latest on the virtual assistant Erica.

With Wirecard's value tumbling since a Financial Times report two months ago alleging an accounting scandal in its Asian operations — and a followup Wednesday reporting that half of its revenue comes from "three opaque partner companies" — the German payments processor received a lift from a €900 million ($1 billion U.S.) investment from Japan's SoftBank.

NatWest has started a three-month testing period of a payment card using biometric fingerprint for authorization with 200 customers, saying it is the first such card issued by a U.K. bank.