Technology

It can be difficult for financial services companies to glean customer insights from the abundance of information they have.

Ant Financial, the Chinese payments giant controlled by Jack Ma, is expected to close a fundraising of at least $10 billion in the next few days, attracting Carlyle Group and the Canada Pension Plan Investment Board as first-time investors, according to people familiar with the matter.

Genting Cruise Lines, a Hong Kong-based company that operates cruise ships, has formed a partnership with Wirecard to streamline checkouts for disembarking passengers, eliminating long lines to settle charges at the end of voyages.

The bank is using AI in its chatbot, in trading and other areas. It also has concerns about the potential for bias to creep into the software.

It's an important pivot point for the industry — consumer trust is threatened by a steady flow of data breaches, and consumers are divided on whether they want to stick with plastic or move on to mobile and wearable payments.

A multilayered approach that allows one type of fraud tool to pick up the slack when another layer fails, according to Robert Capps, a vice president at NuData Security.

The correct strategy needs to be built around the mindset that the attackers might eventually succeed, and that with the right tools, the breach can be detected early, the extent of it can be controlled, and the attack can be stopped before a lot of damage is inflicted, writes Engin Kirda, a professor of computer science at Northeastern University.

Europe's PSD2 data-sharing standards are meant to foster cooperation in the market, but banks are getting more competitive as they seek to plug a revenue drain the new rules threaten.

Readers weigh in on the role banks play on gun control, chime in on Wells Fargo’s latest brand campaign, slam the idea of postal banking and more.

Mobile has been a boon for Cardlytics, which says more than half of the deals consumers choose now come from the mobile channel.