Retail & Commercial

Mack, Wells Fargo's head of consumer banking, shares the story of the listening tour she went on and the bank's path forward.

The Community Bank Sentiment Index, an outgrowth of a yearly survey conducted by the Conference of State Bank Supervisors, is intended to bring attention to market conditions and how they affect small banks' growth prospects.

MiCommunity Bancorp would be the first bank to open in Michigan in 10 years.

The agency alleges that some customers made payments to the e-commerce group even though their accounts had already been sold to third-party debt buyers.

Glassbox, a digital customer management company based in London, allows banks like JPMorgan Chase and Bank of America to use data and analytics to study customers' behavior.

A paper released by the agency’s Center for Financial Research says aspects of someone’s digital footprint — including whether they use Apple or Android — help predict likelihood of default.

In what would be its third acquisition in a year, the company formerly known as BofI Holding is buying a firm that clears trades for independent broker-dealers.

The technology arms race among payment fintechs is converging on the market for credit and loans, with Square rolling out an installment payment option for consumers that complements its merchant capital option for sellers.

Banks may be more focused on implementing the newest or flashiest technologies, but good customer service ensures these initiatives are successful.

The central bank’s top regulatory official discussed how the Fed is using listening sessions in isolated communities to understand the effect of losing the one bank in town.