Retail & Commercial

Umpqua Holdings in Portland, Ore., has created a unit dedicated to disrupting the banking industry.

How you behave after customers turn you down establishes their impression of you going forward and could open the door to new sales opportunities.

In a report assessing the impact of a 2009 reform law, the agency cited concerns on debt collection, deceptive rewards programs and so-called deferred interest products.

A federal appeals court has ruled that Visa and MasterCard were coerced by law enforcement into cutting ties with a website that runs sex-related ads. The decision is a powerful statement in the debate over how far government officials can go in enlisting financial institutions as their deputies.

Q2, in Austin, Texas, paid $10.6 million to acquire all outstanding interests in Social Money, according to a Tuesday news release. The purchase price was subject to a customary working capital adjustment.

Achieva Credit Union is believed to be the first institution of its kind to complete a whole-bank acquisition. The deal could provide a template for other credit unions keen on buying banks.

Bank of the Ozarks' taste for M&A means its information-technology staff has to juggle integration projects and experiments with new software, mobile and other technologies.

Target has agreed to pay $39 million to settle loss claims from a two-year-old data breach that were brought by a group of financial institutions, according to court documents filed Wednesday.

An Indiana-based online test preparation company, sued this year by attorneys general in Indiana and New York, terminated employees and told them the firm is going "dormant." One of the firm's major creditors is accusing the company of fraud.

Banks are losing auto finance market share to captive lenders and finance companies, according to a new report from the credit bureau Experian.