Retail & Commercial

On Jun. 30, 2021. Dollars in thousands.

Even as the pandemic has hastened adoption of digital banking, industry officials say branches remain vital points of contact with consumers.

On Jun. 30, 2021. Dollars in thousands.

The Houston companies emphasized the need for added size to compete with megabanks such as JPMorgan Chase and Wells Fargo.

On Jun. 30, 2021. Dollars in thousands.

Citigroup said it plans to take charges of $1.2 billion to $1.5 billion as it winds down retail banking operations in South Korea, part of CEO Jane Fraser’s sweeping efforts to focus on more profitable businesses for the Wall Street giant.

Overdraft fees are criticized as unfair penalties for lower-income customers, but they are often better for consumers than getting purchases rejected.

Executives at the 90 institutions that made the ninth annual ranking are boosting benefits to attract new employees, amid intense competition for talent. They're also rethinking how they approach recruiting and increasing their diversity efforts.

Many of the consumers who embraced online and mobile channels during the pandemic are seeking help from human bankers more than ever, according to research from Cornerstone.

The Florida bank's agreement with the core provider FIS is expected to reduce annual expenses by $12 million. Analysts expect more banks to make similar moves.