estimate of job losses to AI, by bank job category
How artificial intelligence is reshaping jobs in banking
More than 1 million jobs will be lost to AI by 2030, according to one estimate. But new jobs are also being created. Are banks and their employees ready?

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All that tech, yet customers keep opening accounts at branches
Onboarding technology isn't enough if the account opening process is too cumbersome, a J.D. Power survey finds.

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Meet Mulvaney's 'politicos': Six senior staff remaking the CFPB
The public face of the Trump administration's revamp of the Consumer Financial Protection Bureau is by no means working alone.

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Jelena McWilliams
From CRA to fintech, new FDIC leadership faces tough choices
Trump-appointed regulators are making headway on easing regulations. But there's one critical voice missing.

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Acting CFPB Director Mick Mulvaney
White House looks to extend Mulvaney's CFPB tenure
The administration is prolonging a decision on a permanent director for the agency to keep the interim chief in place until year-end or longer.

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Survey of commercial lenders about whether there spending on automation is going to rise or not
Commercial loan slump chips away at bankers' reluctance to automate
A bank that can deliver a loan decision a little faster, or ask a client to input information just once, could get a leg up on the competition. But some executives are skeptical of software sales pitches and fear overpaying.

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Illustration showing lines of a barcode turning into people when magnified.
'Where everyone is going': How analytics is changing the customer experience
Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank.

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Nationwide is quitting retail banking
The insurance giant said it would need to make a "significant additional investment" to gain scale and be competitive. It has hired an investment banker to help it unload deposits and loans.

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Acting CFPB Director Mick Mulvaney
Mulvaney guts CFPB's student lending office
The CFPB's acting director announced new political hires and more plans to overhaul the agency in an email Wednesday.

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Wells Fargo sign
Wells Fargo takes another stab at salvaging its image through ads
For the second time in a year, the scandal-scarred bank has launched a brand campaign aimed at restoring trust with customers.

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