Special Program Root Tag

The industry has long talked about embracing digital technology — but the time for talk may be over.

2020 has been a year of adapting and accelerating customer experience goals based on changing customer behaviors. Arizent CEO Gemma Postlethwaite speaks with Beth Johnson, Chief Experience Officer at Citizens Financial Group, about aligning an organization around the voice of the customer, taking a holistic view of front-end and back-end investments, and designing experiences for a full range of customer interactions, from answering daily needs to delivering higher value insights and deep advice.

Longtime finance entrepreneur Jackie Reses, who led Square Capital for the last five years, is leaving the company at the end of the month. Square has not yet named a successor.

A survey of leaders across financial services finds that the COVID-19 pandemic has spurred companies in every industry to dramatically accelerate their adoption of AI and automation — even in cases where investments to date have proven inconclusive or disappointing.

A survey of leaders across financial services finds that the COVID-19 pandemic has spurred companies in every industry to dramatically accelerate their adoption of AI and automation — even in cases where investments to date have proven inconclusive or disappointing.

The Bond Buyer's Rising Stars Week continues as three members of the newly minted class -- Moody's Investors Service senior analyst Adebola Kushimo, Stifel director Roberto Ruiz, and Fieldman, Rolapp & Associates senior vice president Rachel Chang-Kwei -- join moderator Andrew Belinfanti-Knight, a managing director at UBS and a member of the inaugural Rising Stars class of 2016, for a discussion on diversity and inclusion in municipal finance.

The coronavirus outbreak has taught community bankers to think on their feet and experiment. Speakers at an industry conference this week advised their peers to stay innovative to ensure they endure in a changing world.

Harit Talwar, who is moving from CEO of the digital banking unit to chairman of consumer banking, says Marcus wants to add checking and investment products, embed its offerings in additional high-profile platforms, and grow far beyond its current 5 million customers.

Twenty of this year’s honorees were among our 25 Most Powerful Women in Banking in 2019, while four — Citizens Bank of Edmond’s Jill Castilla, City National Bank’s Kelly Coffey and JPMorgan Chase’s Lori Beer and Jennifer Piepszak — are former Most Powerful Women to Watch making their debuts here.

The biggest name, of course, is Jane Fraser, the president of Citigroup who in February will replace Michael Corbat as CEO. Fraser, who has been a mainstay on our Most Powerful Women in Banking list for years, will be the first woman in U.S. history to lead a large, global bank.

Promoted to executive director of the retail bank in April, McKinney oversees an operation that accounts for roughly 40% of Comerica’s workforce and 435 branches in five states.

Smith, BofA's chief administrative officer, is leading the bank's push to tackle economic mobility challenges in its 91 markets.

Goldman Sachs Group shuffled its business lines and announced a raft of management changes, carving out new divisions aligned with a strategy pivot unveiled earlier this year.

Many of the women in this year's list are familiar to American Banker readers, including J.P. Morgan's Mary Callahan Erdoes, Fidelity Investmemts' Abigail Johnson and Synchrony Financial's Margaret Keane. Seven honorees are newcomers, including two, Maria Hackley and Ida Liu, from Citigroup.

Several institutions were first-time recipients in the latest round of funding, including $2.75 million for Self-Help FCU.

As part of American Banker’s Most Powerful Women in Banking and Finance program, we have selected five “Top Teams” for 2020.

As part of American Banker's Most Powerful Women in Banking and Finance program, we have selected five “Top Teams” for 2020. Zions Bancorp. is one of the team honorees.

As part of American Banker's Most Powerful Women in Banking and Finance program, we have selected five “Top Teams” for 2020. Bank of America is one of the team honorees.

As part of American Banker's Most Powerful Women in Banking and Finance program, we have selected five “Top Teams” for 2020. Howard Bancorp is one of the team honorees.