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From digital assistants and new branching strategies to revamped hiring processes and improved cybersecurity, these are the winners of the 2018 Best Practices Awards.

In a push to be on the leading edge of technology, Tennessee-based Enrichment Federal Credit Union launched a service through Amazon's Alexa by first making sure employees knew what to do.

Black Friday and Cyber Monday up the ante for payment crime, but there are steps retailers and payment companies can take, according to OneSpan’s Will LaSala.

Are midsize banks in position to disrupt, or are they investing billions in technology because they can’t afford not to?

Patelco Credit Union wanted to boost membership so it launched a referral program that help add more than 3,000 members in less than three months.

Using machine learning to analyze payment data, the latest technology automates workflow and decisions, making fraud detection quicker and more efficient, writes Steven Goddard, product manager for risk at The ai Corporation (ai).

The Wisconsin-based institution has seen a 10 percent boost in loan volumes since implementing a new e-docs platform last year.

AI-driven analytics can help both pure-play and brick-and-mortar brands understand the frustrations of their users at an elemental level — which buttons remain unclicked, which form fields make them leave, and which customer paths are dead ends, writes Jonathan Cherki, CEO and founder of ContentSquare.

Wescom Credit Union members needed help accessing account and routing numbers – information easily found on checks. But with fewer members using checks these days, the CU needed a new way to help members get that info.

As issuers make rewards more personalized and proactive, a balance between savvy and privacy must be maintained, according to Kevin Grieve, North America payments lead for Accenture.

A credit-builder loan at Virginia-based The Partnership Federal Credit Union wasn't meeting the needs of as many members as it could. Here's how the CU fixed that problem.

Data from real-time payments creates powerful opportunities for upselling and cross-selling because it reveals what, when, and how people and businesses actually consume, writes Michael J. Alfonsi, senior vice president of digital solutions and strategy at Exela Technologies.

California-based America's Christian Credit Union's efforts earned it a 2018 Best Practices Award.

Payday lenders argue that banks cut ties with their industry due to pressure from biased and hostile regulators. But the reality, in some cases, may be more nuanced.

After incorporating big data, tweaking existing products and reducing barriers for new members, the Mass.-based credit union saw increased checking usage, more deposits and higher PFI levels.

While it takes a lot of effort from many different parties to reduce digital and financial inequality, it all starts with affordable internet connectivity, writes Sebastien Codeville, CEO of KaiOS Technologies.

The bank has long had a program in place to train new employees, but now it’s testing a pilot to help retrain existing staff for different careers at the institution.

The Senate's approval of the Kansas banking commissioner leaves the board with two remaining seats to fill as the administration's nominees for the vacancies await votes.

After a previous campaign netted disappointing results, management narrowed the time frame and upped the advertising for bigger, better results.

Standards are important to push blockchain payments, but the systems also need dynamic scale, according to Byung Ik Ahn, CEO of Fantom Foundation.