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"I can't just go fishing in the ocean," said Grasshopper Bank CEO Michael Butler, referring to his bank's ability to gather deposits. "JPMorgan Chase is out there with a yacht, and I'm driving a small speedboat."

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must be retained.

Holly O'Neill, who was No. 5 on American Banker's list of the Most Powerful Women in Banking last year, will oversee a new department combining BofA's retail and preferred units. Aron Levine, who previously led preferred banking, is leaving the company.

Decreased funding for Community Development Financial Institutions and the declawing of the Federal Deposit Insurance Corp. are top of mind for bankers.

The co-founder of Strategas Securities is no longer in the running to become U.S. Treasury assistant secretary for financial markets due to a newly discovered health issue.

The Office of the Comptroller of the Currency said it would cease its participation in interagency principles for regulating climate-related risks at the banks it regulates. 

More Americans than ever are falling victim to sophisticated financial scammers and fraudsters. A federal task force is needed to bring together the resources to effectively push back against criminals.

The ECB president said demand for higher-skilled workers who can use AI would rise, while those less able to learn new skills could suffer.

An executive order requiring the government to stop issuing paper checks is expected to help banks, which have seen a rise in check fraud with the introduction of mobile deposits and digital check imaging.

This transaction, following Rocket's purchase of Redfin, could be the start of the creation of large players to compete with the likes of Zillow.

The deal was highly vetted with regulators following the publicly traded company's failure to obtain approval in a past agreement, an executive said.

Here's what bankers should know about Trump's recent crypto reserve moves, Evolve Bank's continued fallout, artificial intelligence and other technology news.

The Internal Revenue Service has placed 50 senior IT leaders on administrative leave, as the union filed suit over a Trump order on collective bargaining.

Terry Dolan, vice chair and chief administration officer at the Minnesota bank, had been at the company for more than 25 years.

While debit cards are less profitable, payment experts say they're still an important way to build relationships with consumers.

Former Capital One Multifamily executive Grace Huebscher departed recently and the Federal Housing Finance Agency appointed a successor amid broader reform.

The $381 million deal for Alabama-based Southern States Bancshares would give FB entree to the sprawling Atlanta market. CEO Christopher Holmes said the bank would likely focus on nearby suburban communities initially.

A new survey shows banks overwhelmingly support state laws that let them pause transactions to prevent elder financial abuse, despite shortcomings.

The Trump administration continues to battle the Consumer Financial Protection Bureau's union by seeking a stay of a preliminary injunction that reinstated the CFPB's workforce and contracts and preserved its data.