Automation

Citizens Bank of Edmond in Oklahoma, in conjunction with the digital-banking platform Narmi, recently launched an account-opening process that occurs completely online. The project, completed in less than three months, could be a model for community banks that want to innovate but fear being a low priority for vendors.

In today's competitive banking industry, customer-centric institutions are gaining an edge in attracting and retaining customers. But what does it mean and what does it take to get there?

End-to-end automation remains a long-term goal as banks and insurers focus on point solutions, at least for now.

The investment firm is partnering with Appian, a low-code software company, to ramp up automation.

The New York Stock Exchange busted more than 4,000 trades in 251 symbols due to an opening auction malfunction two weeks ago. Market participants and analysts recommend automating systems and upgrading technologies.

Machine learning and automation could be pivotal in helping consumers and small businesses outside the mainstream access credit and other basic banking services, several panelists said at the Financial Technology Association's inaugural Fintech Summit.

Customers can use the company's application programming interfaces to set up automatic bill payments and donations, block transactions that would break their budget, and more.

First Busey Corp. is investing in software to eliminate the drudgery of some tasks. But this Best Bank to Work For will judge the success of the tech initiative by employee engagement more so than just efficiency. The goal is to boost morale.