Automation

American Banker's 2026 AI Talent Shift survey finds that most institutions upped spending on artificial intelligence by at least 10% over the last year.

Automated systems respond poorly when confronted with edge cases and unfamiliar circumstances. But those are exactly the moments when a customer's trust in a bank is either established, or lost forever.

The megabank is working with the digital lending fintech Numerated to automate transferring and analyzing important financial data from borrowers.

Jacobs' work with Midland States Bank has helped save roughly $1.3 million through the use of robotic process automation.

The CEO of the Hauppauge, New York credit union is one of American Banker's 2024 Innovators of the Year.

Small business clients are important to financial institutions and expected to drive growth. But to achieve that, banks must teach them to be stronger consumers.

Citizens Bank of Edmond in Oklahoma, in conjunction with the digital-banking platform Narmi, recently launched an account-opening process that occurs completely online. The project, completed in less than three months, could be a model for community banks that want to innovate but fear being a low priority for vendors.

In today's competitive banking industry, customer-centric institutions are gaining an edge in attracting and retaining customers. But what does it mean and what does it take to get there?

End-to-end automation remains a long-term goal as banks and insurers focus on point solutions, at least for now.

The investment firm is partnering with Appian, a low-code software company, to ramp up automation.