Bank technology

Analytics tools for customer experience are an increasing priority for banks, but technology alone won't change anything. Banks also need to create an internal culture of data science.

With the Office of the Comptroller of the Currency evaluating the possibility of a nationwide charter for certain fintech firms, state regulators are voicing concerns that a charter could cut into their authority.

Eddie Bauer acknowledged that a data breach compromised credit cards used in its 350 stores during the first six and a half months of 2016.

Stakeholders must come together to make sure that artificial intelligence disrupts banking in a manner that incorporates constitutional values and provides responsible banking services to everyone.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

The regional bank has consolidated all of its digital operations under a single leader. Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking.

People hold up blockchain as the answer to many security issues, including Swift-related hacks and card-not-present fraud. But distributed ledgers have vulnerabilities, too.

Chad Ballard, who most recently served as BBVA Compass' director of mobility and new digital business technologies, has joined PNC Financial Services Group.

Heather Cox is moving to USAA; female regulators are gaining prominence in the online lending conversation; and asset managers are still fighting sexism at work (but then again, who isn’t?).

Banks in cities such as Seattle and New York are getting creative with branching, adding some that are smaller than modest apartments.

Banks have found a novel way to fend off fintech’s plans to take them down: they are funding it. A new report shows corporate venture capital investors, such as those backed by banks, made up nearly a third of funding in the second quarter.

Rather than as an application that solves immediate business needs, blockchain's success is more plausible as a protocol layer on which applications are built.

Cloud-based core vendor Nymbus announced Monday it has completed a $12 million financing round.

Citigroup lost a big technology executive last week and hired another from JPMorgan Chase. Then word surfaced that JPMorgan had decided to replace that exec anyway and a successor was ready to go. It all shows scoring top digital talent has become vital to the largest banks as mobile becomes their future.

Banks sharing cyberthreat data is not new. But more information-sharing groups are forming, and technology is improving, to advance the effort.

Longtime JPMorgan Chase veteran Bill Wallace is set to become digital chief for its consumer bank.

Gavin Michael, head of digital banking for JPMorgan Chase's retail unit, is moving to Citigroup.

California state lawmakers have dropped plans for legislation this year to create a new license for bitcoin companies.

PNC Financial Services Group has expanded its support of mobile wallets to Microsoft devices.

To discourage scalping, the New York Comic Con asked online ticket buyers for personal information up front. The backlash shows the challenges of protecting identity in the digital age — an issue banks and fintech firms are exploring.