Bank technology

The bank hasn't explained why person-to-person payments, bill processing and account-transfer services went down for parts of two days this week. But observers suspect glitches in its legacy systems could occur at other financial institutions and increasingly affect real-time payment networks.

Artificial intelligence and machine learning are already revolutionizing some elements of the business, but a human ability to "read between the lines" will always be needed.

As we recognize National Disability Independence Day, it is a moral and ethical obligation to ensure that financial institutions remove barriers that hinder the financial independence of individuals with disabilities.

BMO Financial Group will enable payments, hold deposits and more for Grounded Technologies, a company that sources funding for banks from a diverse mix of asset managers.

The era of banks being customers' sole source of financial services is long gone, and regional banks need to accelerate their adjustment to that fact.

More than two-thirds of Citi's U.S. commercial clients are using the platform, and a global rollout is next.

Visa wants to expand in-car payments tech; Citizens Financial installs president to oversee growing California market; undergrads win banking competition and more in the weekly banking news roundup.

Twenty lenders from across the country are participating in Underwriting for Racial Justice, a collaborative effort to develop new criteria that will enable marginalized borrowers to gain access to credit.

AI and machine learning are the future of banking and financial services. Regulators and policymakers need to keep the pace.

The technology that powers ChatGPT can sift through and even synthesize massive amounts of data, though it must overcome doubts over reliability, transparency and regulatory risk before it can be harnessed to conduct useful research.

People love the convenience of nonbanks' financial apps. Regulators could make it much safer for them to share their data with third parties.

Small-business owners need more help from financial services companies when it comes to making major decisions about their companies' future.

Banks that haven't built a plan to implement the Federal Reserve's new real-time payments system still have time to make up lost ground.

Smaller banks face challenges in providing their business customers with modernized tools to streamline payments, but the newest breed of embedded banking tools are making it easier for banks to help businesses increase revenue and cut costs.