Bank technology

Washington Trust Bank is implementing advanced surveillance video technology from Diebold (DBD) across its branch network.

AT&T is planning to test a fraud-detection service that will allow credit card companies to track the locations of customers who opt in.

David Watson has overseen the development of more than 160 apps for corporate customers, which helped make him one of BTN’s Digital Banker of the Year honorees.

The rising importance of self-service banking by mobile device and PC has elevated the careers of executives overseeing digital channels.

Xapo says its Bitcoin debit card will start rolling out by the end of June, and it will be accepted anywhere by using the rails of a card network, interchange fees included.

Some cyber-risk insurance policies could prove insufficient in the event of large-scale attack.

Jim Smith, head of the digital channels group at Wells Fargo, recently set up an internal lab to study uses of data science to drive customer experience, prevent fraud and develop customer insights.

Most banks say they listen to the customer, but Jim Simpson at City Bank Texas directly studies comments made in call centers and branches for clues to the next mobile banking app features.

E-commerce and payments companies are edging into the small-business lending territory long dominated by banks. If banks want to stay relevant, they need a simpler, speedier lending process.

An international hackathon is helping Jorge Ruiz, Citibank's head of business development and digital banking for Latin America, keep the bank's apps fresh.

Peter Setaro, the chief information officer for First National Bank of the Gulf Coast, is stocking branches with free wifi and Kindles for customers to use.

BofI Holding (BOFI) in San Diego, the parent of BofI Federal Bank, is mourning the passing of Jerry F. Englert, a company founder and member of the board of directors.

The Federal Bureau of Investigation, Interpol and government agencies from several European countries reportedly have taken control of two computer networks allegedly used by hackers to steal banking information.

NCR Corporation (NCR) has launched tablet-based retail banking software designed to enable bank tellers to connect faster and in a more personalized way with customers.

Niti Badarinath is pushing new mobile banking and mobile wallet concepts to market at U.S. Bank with a sense of urgency: he knows customers want more.

Under Roy Malone's direction, Golden Pacific Bancorp last year introduced an online lending platform that vastly speeds up the approval process for borrowers seeking Small Business Administration loans ranging from $5,000 to $150,000.

Niti Badarinath is pushing new mobile banking and mobile wallet concepts to market at U.S. Bank with a sense of urgency: he knows customers want more. Badarinath and six other digital banking executives made it to our Digital Banker of the Year list by moving new features to market quickly, overcoming institutional fear and inertia.

Creating a more efficient way to do the same old thing isn't enough, says David Gerbino. Banks need to reconstruct some of their basic deposit products to truly innovate.

Younger customers are there for the taking should Amazon, Google and PayPal ever court them for banking services. Banks can shore up these consumers' loyalty by leveraging trust and data advantages.

A recap of the informed opinions (and the discussions they generated) on BankThink this week.