Bank technology

Western Union will use the analytics to improve customer service and problem resolution, according to the companies' joint press release Tuesday.

Mt. Gox, the Bitcoin exchange that halted withdrawals this month, went offline as industry peers distanced themselves from the Tokyo-based company in an effort to defend the virtual currency.

Don't think of it just as currency or a new set of payment rails. To get a full sense of Bitcoin and its implications for banking, you have to think bigger than that.

While the "mobile wallet" has become an industry catchphrase, it remains to be seen whether banks can profit from it — or if customers even want it.

San Francisco-based Credible announced Monday the launch of a service that will allow private student loan borrowers to price-shop online for a refinanced loan.

In a rare implementation of finger vein authentication, Bank of Lanzhou, in the Gansu province of China, has begun the full-scale deployment of ATMs that use finger scanners to verify users' identity.

In an effort to create "one of the largest pure-play" business process outsourcing companies in the U.S., HandsOn3 has entered into a definitive agreement to acquire BPO provider BancTec.

The Pittsburgh bank announced Monday it is using invoicing services from Bill.com, enabling it to turbocharge the cash flow tools it offers small businesses. PNC's investment is part of a nascent trend of banks stepping up their digital offerings for the customer segment.

Tyfone launched mobile banking software for banks and credit unions on Monday.

Attorney General Eric Holder is urging Congress to require companies to promptly alert consumers and law enforcement authorities to significant data breaches.

Australian bank ANZ introduced something unexpected late Friday: ten ATMs converted into "GAYTMs," decorated with rainbows, unicorns and rhinestones. The ATMs also print rainbow-colored receipts.

BBVA's purchase of digital-only "neobank" Simple provides both parties with new strengths. For the bankers on the sidelines, it shines a spotlight on the need to attract affluent young customers with trendy mobile services.

First Federal Bank of Louisiana in Lake Charles has hired Diebold to upgrade its ATMs to run on the Windows 7 operating system from Windows XP.

BBVA agreed on Thursday to buy disrupter Simple for $117 million in a bid to improve the Spanish bank's digital properties.

Phone fraud prevention company Pindrop Security has launched an authentication system that allows call centers and other institutions to confirm the identity, location and type of device used by callers.

Banco Bilbao Vizcaya Argentaria has agreed to pay $117 million for online banking startup Simple.

I myself am a HMDA wonk, but one with a rather love-hate relationship to the numbers. I love what they reveal, but hate the headaches that come from wrestling with data.

Westpac New Zealand chief digital officer Simon Pomeroy is piloting mobile banking apps for Google Glass and smart watches as well as iBeacon applications in the bank's branches.

Before the Target breach, many merchants were apparently willing to delay or ignore the card networks' deadline for adopting EMV and ready to face the consequences. Now, even merchants who remain unsold on EMV as cost-effective security may view incorporating the technology as unavoidable.

American Express, the biggest credit-card issuer by purchases, drew from the ranks of Google and Goldman Sachs to bolster its technology unit by hiring Brian Saluzzo and Nik Sathe.