Bank technology

Branch numbers will grow again while the industry’s total branch square footage goes down. More customers will choose their banks based on the availability of a branch they won’t use all that much.

The search engine giant revamped its web service Monday to separate personal messages from promotions.

A new Marketing Insights team is drawing data from an unusual source — a fraud analytics system — to inform customer retention and cross-sales campaigns.

With this acquisition, Accenture hopes to become the largest end-to-end provider of mortgage services in the U.S., offering technology, business process outsourcing and software to banks.

Axiom EPM, a maker of financial-planning software, has upgraded its performance-management system in a way that the company says will help banks make better decisions.

Q2ebanking, an Austin virtual banking provider, will power Portland bank Umpqua's digital channels.

Future banking will feel more like a medical relationship, serving customers with the intimacy and attention of the family doctor. This will require a Hippocratic-oath level of trust.

What products and services will tomorrow's banks offer that truly add value and that customers will be willing, even happy, to pay for? We asked contributors to think big and broad.

Young companies showed well-thought-out, highly relevant products to a standing-room-only audience of bankers at the FinTech Innovation Lab this week in New York.

SunTrust Banks (STI) in Atlanta has enhanced its online offerings for institutional 401(k) customers with a new tool designed to help employees plan for retirement.

The Swiss company said SocialComply is designed to help banks participate on social media channels.

One surprising fact that emerged from today's FinTech Innovation Lab "Demo Day" today at Credit Suisse's New York City headquarters was that investment in early stage New York financial technology companies is skyrocketing.

Mobile check deposit, once a low priority technology for banks, has become one of the most sought out mobile banking app features. But along with popularity and increased use, the potential for fraud is emerging.

Ask Roberto Herencia, the new chairman of Metropolitan Bank Group, about its well-placed ATM near one of the Windy City's most popular bars, and he'll probably smile.

Technology is among the biggest expenses for small banks, so it is important for managers to read the fine print before finalizing a contract.

The card network has upgraded its Smart Data portal with a new analytics module that helps corporate card customers keep an eagle eye on expenses.

The banking technology firm nCino has formed a joint venture to offer web-based SBA-lending software.

Authentify is offering banks a way to build security into their mobile apps.

In a pioneering social media move that banks could emulate, American Express is offering customers the option of receiving statement information via Facebook.