Bank technology

While the banking industry is divided on the use of conversational technology, the San Francisco company believes chatbots can make it easier for customers to discuss their finances.

The software firm MonetaGo and three Indian factoring exchanges have launched a blockchain that can identify invoices that have already been financed.

Some fear that the removal of such data from individual credit reports could lead lenders to believe a consumer is a better bet than they really are.

The funding round comes on the heels of what BitPay cited as a record year in 2017 in processing more than $1 billion in bitcoin payments.

Customers are sprinkling symbols into their texts, and it's a challenge for banks to fine-tune systems to support the use of the cartoon code in communications.

The bank is providing Merrill Edge's do-it-yourself clients with more automated stock and portfolio research, but it plans to hire more financial representatives for those who want in-person advice in branches.

The Canadian bank becomes the largest institution to implement the fintech firm’s Bank Operating System technology.

Lenda, launched in 2014, currently makes mortgages start to finish in two weeks. But it's aiming to make it a process that can be finished on a borrower's lunch break.

The fintech is partnering with WebBank to offer a normal-rate, unsecured credit card for people with no credit or a thin file. Petal will consider how much money consumers make, the bills they pay on a monthly basis, and trends in volatility in their income and expenses.

A startup called Spring Labs has launched a blockchain network with the goal of getting lenders and data providers to share data to help verify customers' identity.

Operations executives said in a recent survey that they have to modernize their back offices before they can meet their No. 1 goal: improving the customer experience.

Denizen is designed for expats and migrants to receive money and make payments without international transfer fees or currency exchanges.

HSBC is letting artificial intelligence software predict the types of reward offers card customers prefer. It's driving up response rates in marketing tests, but the process raises privacy and other issues.

JPMorgan Chase is said to be dropping its Quorum blockchain technology, and little is happening with other blockchain projects that have been in the works for years. What gives?

The banks' Finlabs program is seeking growth-stage firms that could eventually work with several of their business lines.

More than a decade ago, bankers fought Walmart tooth and nail as it made forays into banking. But with Amazon making more moves into financial services, the reaction is very different.

AxiomGo is being offered to customers seeking alternatives to prepaid cards and traditional checking accounts.

Behavioral biometrics are attractive because they are easy to implement, hard for criminals to spoof and not subject to the same privacy protections applied to thumbprints or retina scans.

Employees at the second-largest Indian bank falsified documents in a scheme that ultimately cost the institution at least $2 billion. Some argue a distributed ledger would have helped prevent or minimize the fraud.

One fintech has a new twist on gamification — tie savings contributions to achievement in the most popular games.