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At American Banker’s Digital Banking conference in Austin, industry leaders wrestled with philosophical questions about artificial intelligence and the rapidly evolving expectations of customers.
June 6
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Most big banks are launching robo-advisers to compete for a new breed of wealth management customer. The risk is that automated services will disappoint traditional customers.
June 5
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Julieann Thurlow, CEO of Reading Cooperative Bank, argues that tech-savvy lenders like SoFi can draw in low-risk borrowers with a fast, simple online process.
June 5
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Black Knight has acquired HeavyWater, a developer of artificial intelligence and machine learning technology for the mortgage industry, and plans to incorporate the startup's borrower data verification and other automation capabilities into its existing product suite.
June 4
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In opening offices in several German cities, Silicon Valley Bank is seeking out familiar kinds of high-tech customers in a new market. This is a venture any midsize bank could learn from.
June 4
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Mary Kate Loftus spearheaded a $131 million digital initiative to improve the customer experience, deepen relationships and attract more of HSBC’s target consumer segments. She was one of our Digital Banker of the Year finalists for 2018.
June 3
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Hurricane Maria left behind a shattered Puerto Rico. Camille Burckhart and her technology team at Banco Popular found that they were uniquely positioned to help people rebuild. She has been selected one of our Digital Banker of the Year finalists for 2018.
June 3
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With a lighter compliance burden, small banks could shift tech spending to customer-facing innovation.
June 1
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The $142-billion asset bank expects to deepen relationships with existing customers and add new ones, by collaborating with Intellect Global Transaction Banking to develop new services.
May 31
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Hyperledger, an open-source organization focused on blockchain technology, has added 16 members.
May 31
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Promontory MortgagePath fills management roles for bank relations, technology and outsourced services opportunities.
May 31
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Bakhshi, CEO of the bank since 2016, shares how she's improving customer journeys, making the bank a better place to work, and creating a culture of innovation.
May 31
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The credit card issuer has built a distributed ledger through which merchants create their own membership rewards and get access to detailed information on purchases and the success of promotions.
May 31
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With the acquisition of Confyrm, the bank is among the few players that are putting themselves in position to sell ID authentication services to other businesses.
May 30
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Customers at the Providence, R.I., company were unable to access their accounts, due to what a spokesman described as a "technical issue."
May 30
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The authentication software and hardware provider is shifting its focus to identity verification and account onboarding, another sign that the newest generation of bank customers is not interested in coming into a branch to set up an account.
May 30
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The recent outcry over government use of Amazon's facial recognition software will force TD Bank, USAA and others to confront flaws in the technology that make it harder for women and minorities than white men to use mobile banking.
May 29
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A chunk of alternative loan customers are perfectly creditworthy, a report from the credit bureau shows.
May 24
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Moody’s lead analyst Fadi Massih shares what he looks for when deciding how to rate banks, including traits that could help them withstand fintech competition.
May 24
