Bank technology

The FinTech 100 awards were handed out at this year's BAI retail delivery conference during one of the most contentious times for banking in decades. Staffers from BTN and our sister site PaymentsSource were on hand to capture the sights and sounds of the event at Chicago's McCormick Place in October.

A large group of U.S. consumers think a familiar looking bank siteassures online banking security.

For the IT staff of two at the community bank Royal Bank America, an email-based trouble ticket system wasn't cutting it.

National Grand Bank of Marblehead wanted to build stronger ties with the local community through its website. The trouble was, all changes required rewriting HTML code.

Scotiabank has found that using software to automatically extract data saves time and reduces errors, such as sales representatives forgetting to record their contracts.

John Petrey, CIO of First Niagara, is handling a wave of Northeast and New England bank mergers. A consistent rip-and-replace strategy helps keep the IT conversions smooth and minimizes disruption.

There are banks and executives within them who believe everything they do is a hyper-important state secret that must be closely guarded at all times. Then there are leaders and banks like John Petrey at First Niagara, who are willing to share knowledge, ideas and approaches to common challenges with their peers in the industry.

To find creditworthy borrowers who may lack deep credit histories, many lenders are making greater use of alternative data.

Banks are leaving millions in fee income on the table because of poor communication about how innovation such as remote deposit capture can help small businesses.

Under the new accords, regulators will be taking a closer look at the models banks use to assess the riskiness of credit.

An astonishing 76% of credit activity in minors' credit files is fraudulent. Banks have a few options for thwarting this activity.

Five Questions with Neff Hudson, assistant vp of emerging channels, USAA.

American Express and Visa are at the forefront of a movement to bring the virtual currency used in online gaming into the mainstream banking system.

In interviews with 32 North American financial institutions, Aite Group analysts find they struggle to balance online banking fraud prevention effectiveness with intrusiveness.

American Express launched an iPad app in October that lets holders of its consumer, business and corporate cards manage their card accounts on their Apple tablets.

A large number of card-fraud arrests in October prompted some to predict that chip-card technology could soon put an end to such crimes. Not so fast. Even in the best-case scenario, it would be several years before the technology could make a meaningful dent in skimming fraud in the U.S.

International economic weakness may ding cross-border corporate purchases, but by plying new tech to take inefficiencies out of payments, the Visa/U.S. Bank venture Syncada hopes to attract new bank partners.

VeriFone Systems Inc. announced Monday that First Data Corp. has selected it as its point of sale terminal provider in the Caribbean.

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It's not just banks that are raising prices after changes to the rates that merchants pay to accept debit cards — on Thursday, Coinstar's Redbox DVD rental service said debit fees are driving its prices up by 20 cents a day. Other kiosk-based businesses may have to follow its example.