Banking

M&T hires Aarthi Murali away from JPMorgan Chase as its customer experience chief; when a small town loses its only bank; why more banks are ditching their legacy core vendors; and more from this week’s most-read stories.

Shifting to a seamless, customer-centric automation strategy can help credit unions better compete with the big banks while also meeting consumer expectations set by the likes of Amazon, Uber and more.

Some of the year-over-year drop in net income can be attributed to higher-than-normal figures in 2018 and costs associated with opening three new branches in 2019.

Want a winning team at your bank? Take some tips from LSU’s head coach Ed Orgeron on empowering leaders.

Tidjane Thiam submits his resignation; the two agencies said they will soon start accepting mortgages tied to the new rate and drop Libor by yearend.

A new report from J.D. Power found that younger consumers increasingly believe the largest banks are better than regionals in providing financial guidance through digital channels.

Members of the House Financial Services Committee chastised Kathy Kraninger for not supervising student loan servicers and failing to examine firms for compliance with the Military Lending Act.

Members of the House Financial Services Committee chastised Kathy Kraninger for not supervising student loan servicers and failing to examine firms for compliance with the Military Lending Act.

Greg Seibly guided Sterling through the financial crisis before engineering its sale to Umpqua Holdings in 2014. He had most recently served as CEO of the Federal Home Loan Bank of San Francisco.

JPMorgan Chase is staking its consumer-banking strategy on digital technology. In 2020, that push will be spearheaded by a new team of executives.

Michael Cleary will report to Scott Powell, who had been his boss at Santander Bank.

Think Finance, which had teamed with tribal lenders to offer high interest installment loans, could no longer make or collect on loans in states that have caps on interest rates, under terms of a proposed settlement with the Consumer Financial Protection Bureau.

The bank’s top shareholders want the chairman to quit if he won’t support the CEO; HSBC expected to go forward with job cuts while searching for permanent boss.

Organizers of Triad Business Bank have raised enough capital and have received approval from the FDIC.

The new features use automatic transfers to encourage account holders to build savings faster and with less effort.

The Mississippi company will pay $49 million for Traders & Farmers Bancshares.

An intraparty rift went public Wednesday over legislation that would impose a 36% rate limit on all consumer loans. Critics are concerned it would cut off minority borrowers’ access to small-dollar loans and hurt some community banks.

Anticipating a weaker economy and added pressure on stock prices, banks authorized more repurchases of outstanding shares last year.

Popular’s branch in a Brooklyn neighborhood faced an uncertain future until it was designated as a bank development district. Now it’s eligible to receive millions of dollars in municipal deposits.

Investors think the billions being shelled out to keep up with the likes of Amazon might be better spent elsewhere.