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Often overlooked in narratives about essential workers, branch and call-center employees are responding to challenges posed by the COVID-19 crisis. They’ve processed emergency-relief loans late into the night, coached customers unfamiliar with mobile banking and made house calls to elderly account holders.
May 13 -
With the pandemic's economic toll leading to elevated billing error notices, the consumer bureau said card companies will not be cited if they fail to meet the typical time frame for resolving disputes.
May 13 -
The Independent Community Bankers of America would not rule out legal action if Congress doesn't address the National Credit Union Administration's recent decision expanding the low-income designation.
May 13 -
More write-downs seem inevitable as the coronavirus outbreak wreaks havoc on the economy and bank stocks.
May 13 -
Critics of the Community Reinvestment Act revamp want to freeze the rulemaking process. That would only delay financial help to New York and other hard-hit cities.
May 13
K.H. Thomas Associates -
The move is the first time the bank has provided services to digital currency players; the Washington Post and four other heavy hitters want details on PPP and small business disaster loan programs.
May 13 -
Lots of consumers are using mobile checking for the first time, so it's important to provide extra help, says Mitek's Michael Diamond.
May 13Mitek Systems -
U.S. Bancorp, Wells Fargo, WSFS and others were already deeply engaged in digital transformations before the coronavirus crisis led them to pivot — quickly.
May 12 -
The agency said without further action banks' participation in coronavirus relief programs could inflate their deposit insurance assessments.
May 12 -
The proposal would give a safe harbor to financial institutions that work with cannabis companies in states where the substance is legal. But the bill, which would direct $3 trillion in aid to struggling households, businesses and local governments, faces long odds in the Republican-controlled Senate.
May 12 -
SBA Express has existed for years, but its new $1 million cap could prove helpful to small businesses that need funds for more than just payroll expenses.
May 12 -
Despite some improvements, almost one-quarter of respondents to a LendEDU survey were still waiting on their relief checks and those consumers are more likely to take on additional credit card debt.
May 12 -
Suncoast Credit Union and Apollo Bank said the pandemic complicated their efforts to secure regulatory approval.
May 12 -
The Georgia-based credit union hopes to gain more flexibility to widen its field of membership by switching from a federal charter.
May 12 -
The Term Asset-Backed Securities Loan Facility is just one example of a fund that could be retooled.
May 12
Upstart -
The prepaid card issuer will rely less on promotional marketing and more on its banking charter to drive profits, Henry said in his first public remarks since taking over as CEO in March.
May 12 -
C&NW Proviso, which has no website or online services, will gain a slate of new products and additional locations from the deal.
May 12 -
The regional bank’s $240 million investment from 1995 is now worth $17 billion, which it could use to fund acquisitions; the debt deal will count towards the German bank’s capital buffers.
May 12 -
The agency is being methodical in its rollout of the Main Street Lending Program in hopes of avoiding missteps that followed the launch of other coronavirus relief efforts. But observers say delaying aid brings its own risks.
May 11 -
Lawmakers are pushing for better data on who's receiving loans in hopes that more funds will be directed to lenders that serve women- and minority-owned businesses.
May 11























