Branch banking

Mary Kate Loftus spearheaded a $131 million digital initiative to improve the customer experience, deepen relationships and attract more of HSBC’s target consumer segments. She was one of our Digital Banker of the Year finalists for 2018.

Earlier this month CO-OP sold off seven branches in the Detroit area.

One executive from Security Service Federal Credit Union offers tips on how his CU analyzes branch performance and how other institutions can adopt those same tools.

The company will snag its first branches in three towns in Connecticut and Rhode Island after buying locations from Webster Financial.

The Chicago company will close 19 branches and eliminate 150 jobs, partially reflecting changing customer preferences.

The company said the move would help it become more efficient at a time when clients are making greater use of digital channels.

Two credit unions ramp up their facilities management teams, plus board elections and more HR-related news at credit unions across the country.

The Renton, Wash., company, which has acquired or opened nine branches since 2015, has filed a shelf registration to raise the funds through the sale of various securities.

Artificial intelligence will reshape the job landscape at banks; people still want to open accounts at a branch; Mick Mulvaney stacks CFPB bench with political appointees; and more from this week's most-read stories.

Millennials view the ATM as central to how they manage their money and go about their daily lives, writes Yonas Marcos, president and CEO of Star Financial Services.