Branch banking

JPMorgan's chief cautioned against expanded regulation for big companies, arguing that businesses contribute to the economy.

It will also invest in mortgage and small-business lending and in neighborhood revitalization efforts there. The moves are part of a nationwide expansion by the largest U.S. bank.

The Kansas company has agreed to buy three offices from MidFirst Bank.

TD Bank bills itself as America’s Most Convenient Bank, but even Jane Russell, its head of customer experience, admits that its service over the years has not always been consistent. That’s beginning to change.

Debbie Crowder heads SunTrust Banks’ most high-profile business line — its branch network — and she takes seriously the position she is in to improve the lives of both employees and the customers and communities they serve.

When the Birmingham, Ala., bank was rethinking its branch strategy, it had to reconsider the role of its tellers. Ultimately, it decided to transition those workers to a more general banker role that emphasizes meaningful conversations with customers and continuous career progression.

The cuts are part of a broader effort to trim expenses by roughly $3 billion a year by 2020.

All three credit unions hold less than $250 million in assets.

The beloved annual feature is back on Sept. 20 to highlight the magical and the mundane moments credit unions experience every day.

The bank chalked up its outage to "a normal system upgrade that experienced technical difficulty."