Cloud hosting

The number and type of channels for customer support are exploding – with Facebook Messenger, Apple Business Chat, and WhatsApp Business among the most recent additions. And channels are evolving, says Genpact's Jason Osborne.

As the pandemic speeds digital adoption at financial institutions, the technology giants are pitching products that scan in data from mortgage documents and provide security and compliance controls used by in-house tech developers.

Even before the pandemic, retailers were pushing terminal makers to adjust to new trends on the fly. Technology cycles have become even shorter now — if there even are development cycles anymore.

Microsoft has boosted its role in the digital payments migration through a series of ventures, using its cloud computing platform to support merchant upgrades and real-time processing.

Speed isn't enough. There also has to be value and new products, says Icon Solutions' Toine Van Beusekom.

The online lender has deployed new software designed to spot security risks early, especially the kind of cloud-data issues that led to the Capital One-Amazon breach.

A managed services approach can help payment firms and fintechs pick the best open source projects, says Asset Control's Mark Hermeling.

Bankers cannot say that real-time doesn’t matter or that the status quo is fine, according to Neocova's Sultan Meghji and Kelsey Weaver.

Payment firms and fintechs can use open source and the cloud for a potent innovation combo, says Asset Control's Mark Hermeling.