In conversation with Patti Cook, CEO of Finance of America Companies

By putting younger, more diverse talent in executive roles, CEOs of institutions such as Kaua'i Federal Credit Union in Hawaii and OnPath Federal Credit Union in Louisiana are taking steps to better represent the communities they serve.

Wells Fargo won an early round in a lawsuit accusing the bank of running a predatory mortgage lending scheme in the Atlanta area before the 2008 financial crisis and continuing to discriminate against minorities for more than a decade afterward.

The chief executives at Bank of America, KeyCorp and Goldman Sachs are among those who were paid substantially more for 2021 performance than for the previous year, when the pandemic hurt profitability and other financial metrics.

Wells Fargo, which approved fewer than half of mortgage refinancings sought by Black homeowners in 2020, prompting calls for regulatory investigations, greenlighted a larger share of applications from such borrowers last year.

M&T Bank, Citizens Financial Group and KeyCorp are teaching staffers new skills and pitching themselves as innovative and fun places to work.

Most executives are keenly aware of the hardships customers face, but do they realize that many of their workers are also living paycheck to paycheck?

JPMorgan Chase said it will do a third-party audit of its $30 billion racial-equity commitment, following Citigroup and BlackRock in agreeing to such a review.

Banks and credit unions that use Individual Taxpayer Identification Numbers to onboard customers without Social Security numbers are seeing sizable growth in loans and deposits from people who might otherwise be unbanked.

Canadian Imperial Bank of Commerce is managing a shortage of tech workers by training its developers in high-demand technologies including blockchain and Microsoft Azure, betting that such growth opportunities will help the lender retain current workers and attract outside talent.