Want employees to feel empowered to make decisions to help customers? Rewarding that behavior is one way to reinforce the message. Here’s how one South Dakota community bank goes about it — in a splashy, Super Bowl-sized way.

As part of a $35.5 million settlement with black financial advisers, Wells Fargo agreed to take non-financial measures to create a more fair workplace.

The addition of John Stallings, who ran SunTrust's Virginia operations, is intended to make Union a more nimble institution, allowing CEO John Asbury to spend more time on strategic planning.

Trademark FCU elects new directors, appoints new supervisory committee members and more CU leaders in the news.

“You can’t serve the public if your employees are shell-shocked,” said one executive, comments echoed by other institutions dealing with the aftermath of Hurricane Harvey.

“You can’t serve the public if your employees are shellshocked,” said one top banker, comments echoed by other institutions dealing with the aftermath of Hurricane Harvey.

In an effort to be able to serve members without having to hand them off from staffer to staffer, more credit unions are turning to the "universal employee."

The days of having an employee who happily works at the drive-through window for 30 years are over. So what’s a bank to do about its branch staff now? Bank of Tennessee has some ideas that it expects will appeal to millennials.

The new owner of this Miami bank might be from Chile, but it sure knew how to create warm feelings with the employees it acquired. Instead of cutting back on benefits, it added some new ones — including a cash bonus paid for life events like having a child.

United Community Bank of West Kentucky took the harrowing experience of one of its employees as an opportunity to improve the benefits it offers.