Cynde Jones, who served as an executive vice president for more than a decade, has taken over following longtime CEO Chuck Rutan's retirement.

Community banks need to focus more on how their employees talk about the bank and less on new competition moving in.

Brandi Cummins, Jodi Korner and Tanya Lawrence all have new senior vice president roles within the Baton Rouge, La.-based institution.

Executive searches are hard enough, but a shortage of qualified candidates with strong resumes will make filling those jobs that much more challenging.

It’s important for managers to address employee disputes, especially as generational differences are increasing.

The CFPB did not file any fair-lending enforcement actions in the 2018 fiscal year and did not refer any Equal Credit Opportunity Act violations to the Department of Justice.

It took the Brooklyn-based credit union 15 years to double its assets from $1 billion.

NCUA Chairman Rodney Hood is formally sworn in by Vice President Pence while BayPort Credit Union and others announce a host of career moves.

EVP Dan Terada is set to take over following the longtime CEO Neal Takase's retirement.

The banking industry has some work to do to improve its overall reputation, but the good news is that most customers have positive feelings about their own banks. Here are 10 banks that made big strides.

From leveraging AI as part of customer interactions to analytics, workstation setups and more, here's how credit unions can modernize operations and keep satisfaction levels high.

The new accounting standard for loan losses combined with an expected rule change around incentive-based compensation could hit bank chiefs in the wallet, according to a new report.

From a race to raise money for the foundation to sponsoring a math tournament, here are some ways credit unions are making a difference in their communities.

COO Jenna Lampson will take the helm on Aug. 1 while current CEO Steve Punch stays on as a consultant until he retires at the end of October.

As the industry continues to consolidate, operating branches in states far removed from headquarters could move from the exception to the rule.

Once a poster child for corporate wrongdoing, Citi has bolstered its reputation by taking bold stands on polarizing social issues, such as climate change and gun control, and declaring its commitment to move more women and minorities into managerial roles. Here's how it aims to do even better.

After years of largely standing on the sidelines, lawmakers are taking a closer look at whether algorithms used by banks and fintechs to make lending decisions could make discrimination worse instead of better.

Credit unions and the rest of the financial services sector, in the spirit of recent criminal justice reform, should be more open to hiring workers with low-level criminal convictions.

Credit unions and others in the industry have announced a number of recent promotions, new hires and other personnel news.

As the Federal Credit Union Act turns 85, industry figures are working on issues related to executive compensation, UDAAP and more, all while girding for a slowdown in membership and loan growth.