Corporate governance

NORCROSS, Ga. — Associated CU has added eight points to its Net Promoter Score by having staff watch TV once a week.

WINSTON SALEM, N.C. — Allegacy FCU has streamlined its member feedback process and launched its "Mapping the Member Experience" program in 2011, reviewing each delivery channel and identifying where processes could be improved.

ST. PETERSBURG, Fla. — The word "collaboration" has long been a buzzword at credit unions, and one CUSO continues to see strong success by encouraging a unique mix of collaboration and competition that has helped CUs with another buzzword: innovation.

WEST JORDAN, Utah — Mountain America Credit Union has taken relationship building with its select employer groups to a new level with the creation of its Workplace Branching initiative.

TAMPA — GTE Financial used technology to fuel its turnaround, centering those efforts around remote deposit capture and P2P payments.

JACKSON, Miss. — With access to quality financial services providers a particular issue in its area, $169 million-asset Hope Credit Union tapped mobile technology and shared branching to attract new members, to the tune of more than 4,000 new members in 10 months.

SPOKANE VALLEY, Wash. — Thanks to the introduction of a project-management tool that allows for two-way communication throughout its organization, $1.2 billion Numerica Credit Union has improved results in nearly every measurable category.

CHALRESTON, W.Va. — Pioneer West Virginia FCU has increased its credit card balances by more than 33% each of the last two years and is on pace to beat those results in 2013. The CU credits the jump to bringing the management of its portfolio in-house.

DES MOINES, Iowa—The U.S. Hispanic market, with more than $1 trillion in buying power, represents a large growth opportunity for credit unions.

WASHINGTON—More members are making credit unions their primary financial institution, according to Callahan & Associates.

BALTIMORE—Municipal Employees CU of Baltimore has moved one step closer to acquiring Baltimore-based Advance Bank, as NCUA yesterday approved the deal.

TALLAHASSEE, Fla. – State regulators have awarded Peoples CU a broad community charter expansion covering almost 3 million residents in greater Miami.

ST. JOSEPH, Mich. – Honor CU has agreed to acquire SIR FCU, an $80-million credit union with three locations in the Upper Peninsula: Negaunee, Marquette, and Gwinn.

HIGHLAND RANCH, Colo. – State regulators on Friday approved an application from Red Rocks CU for a community charter serving a sprawling field of membership covering 1.4 million residents of Arapahoe, Douglas and Jefferson counties.

INDIANAPOLIS – Indiana Members CU last week rolled out its new local television advertising campaign “Why Go Anywhere Else,” featuring former Indianapolis Colts player Gary Brackett.

LANSING, Mich. – Credit unions throughout Michigan will participate in a “cash mob” Tuesday, offering coupons and other financial inducements for consumers to shop locally as part of their celebration of International Credit Union Week.

FAIRBORN, Ohio – Wright-Patt CU has picked five families to compete in its eight-month Savings Race, with this year’s contest – the Health & Financial Fitness Edition – dedicated to teaching contestants how to become healthier both physically and financially.

WICHITA, Kan. – Kansas credit unions, including seven in the Wichita area, gave away cash and gift cards yesterday, part of a “cash mob” staged as part of International Credit Union Month.

CHICAGO – Great Lakes CU will pick up a branch in nearby Willow Springs with the acquisition of Chicagoland Electrical Industry CU, a struggling one-time $22-million credit union.

MADISON, Wis. – The Filene Research Institute’s i3 innovations program has proposed nine new ideas, including a national network that helps credit unions sell repossessed cars, a web application to track milestones for homebuyers and a mobile app that helps members determine the future value of their savings for retirement planning.