BURBANK, Calif. — By looking outside its IT and data-processing department, Logix Federal Credit Union automated nearly 70% of its data processing workload.

SPARTANBURG, S.C. — Vital Credit Union has found a way to build relationships with customers methodically, cross-sell a broad product range, and develop a true sales culture throughout the organization.

ST. JOSEPH, Mich — United Federal Credit Union wants to ensure their employees' work schedule is balanced with home life.

Change is inevitable. Whether you like it or not, whether you do or you don't want it to happen, whether you advocate the status quo or you don't — change will take place with or without you on board.

When I first started writing about credit unions, lo' these many years ago, there were a number of things that shocked me, not the least of which was a fire-and-brimstonesque speech by then NCUA Chairman Norman D'Amours about the evils of competition (sometimes called "coopetition") among credit unions.

The Consumer Financial Protection Bureau has pushed back three key rulemakings – including the highly anticipated proposal on payday lending – until next year.

NCUA issued updated information Tuesday about the costs of its Corporate Resolution Program and Guaranteed Notes Program, but the information that credit unions will likely be most interested in is that the agency continues to predict that no further assessments will be charged.

President Obama's executive action on immigration — a measure that, if enacted, would give an estimated 5.2 million undocumented immigrants some protection against deportation — could eventually provide U.S. credit unions with additional business from a largely ignored and under-served segment of the population.

FERGUSON, Mo. — A branch of Alliance Credit Union is closed for the foreseeable future following the massive riots that took place here over night in the wake of the grand jury's decision not to indict the police officer who shot and killed unarmed teenager Michael Brown during the summer.

The American Association of Credit Union Leagues (AACUL) has bestowed its highest honor on Diana Dykstra, president and CEO of the California and Nevada leagues.

Credit union executives and bankers counting on a December windfall from holiday-shopping consumers are likely to be disappointed.

NORTH GRAFTON, Mass. — Grafton Suburban Credit Union members voted recently to change the CU's name to Homefield Credit Union, reflecting the credit union's growth into neighboring communities.

People's Credit Union said it will offer its members surcharge-free access to ATMs at all 43 Rite Aid pharmacies in the state of Rhode Island.

ALEXANDRIA, Va. — NCUA announced the agency will issue its revised proposed rule on risk-based capital at its Jan. 15 board meeting.

EAU CLAIRE, Wis. — The ability to generate team-wide agreement is one of the fundamental elements of strong credit union leadership.

CHARLOTTE, N.C. — Dipping down into lower credit scores can help kickstart loan growth, but if it isn't done correctly, it's a solution that comes with significant risk. That's why Carolina Postal CU turned to Credit Score Analysis (CSA).

NORTH HAVEN, Conn. — Though almost three-quarters of Americans are living paycheck-to-paycheck, those numbers are changing for members of Connex Credit Union thanks to its "Most Valuable Advocate" program.

OTTUMWA, Iowa — Last year, Community 1st Credit Union wanted to find a way to increase the number of members who considered the CU their primary financial institution.

JACKSONVILLE, N.C. — Automating branch scheduling here has saved Marine Federal Credit Union more than $200,000 annually.

MIDDLETOWN, R.I. — To make a more personal connection with members, The People's Credit Union offers a personalized debit/credit card program that has attracted hundreds of responses.