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  • Customer experience
    Banks, credit unions slip in customer satisfaction survey

    The latest report from the American Customer Satisfaction Index reported lower scores for both industries, with credit unions recording their lowest ranking since 2011.

    By Aaron Passman
    November 18
  • Mobile wallets
    Google Pay overhaul adds in-app banking with Citi, Stanford FCU and others

    Google has redesigned Google Pay to add new financial management and loyalty features; and to offer consumers checking and savings accounts from partner banks and credit unions in 2021.

    By Michael Moeser
    November 18
  • Federal Reserve
    Shelton's nomination to the Federal Reserve blocked in Senate

    Judy Shelton's nomination to the Federal Reserve Board was blocked in the Senate Tuesday, a stunning defeat for Senate Majority Leader Mitch McConnell and a blow to President Donald Trump's drive to reshape the U.S. central bank before he leaves office.

    November 17
  • Consumer lending
    Well-heeled consumers benefiting most from refi boom

    The median credit score for new mortgages and refinancings climbed to 786 during the third quarter, its highest level in more than two decades, according to a report from the New York Fed.

    By Kevin Wack
    November 17
  • Marijuana banking
    Pot banking could get new life on Toomey-led Senate panel

    Sen. Pat Toomey, R-Pa., who would likely chair the Banking Committee if the GOP retains control of the chamber, signaled support for helping banks serve marijuana businesses. But he is skeptical of an anti-money-laundering bill backed by the industry and extensions of the Fed's pandemic programs.

    By Neil Haggerty
    November 17
    “I am open to working with my colleagues on how we could enable businesses that are operating legally in their respective states to be able to have ordinary banking services,” said Sen. Pat Toomey, R-Pa.
  • Election 2020
    The Senate may not flip but Banking Committee is poised for shake-up

    If the GOP can hold its majority in the chamber, Sen. Pat Toomey, R-Pa., will likely become the panel's chairman. His ardent support for free-market principles could set up partisan clashes with Democrats over pandemic relief, money laundering rules and more.

    By Neil Haggerty
    November 16
    Observers caught a glimpse of the stark ideological differences between Sen. Sherrod Brown, D-Ohio, and Sen. Pat Toomey, R-Pa., who could soon chair the Senate Banking Committee, during a hearing with Fed Chairman Jerome Powell.
  • Monetary policy
    Shelton Fed nomination draws third GOP senator’s opposition

    Tennessee Sen. Lamar Alexander joined Mitt Romney of Utah and Susan Collins of Maine in disapproving of Judy Shelton's nomination to the Federal Reserve Board, adding drama to a confirmation vote that had been targeted for this week.

    November 16
    Judy Shelton has drawn criticism for her unorthodox views on monetary policy.
  • Cyber security
    Data-security lapses surge in work-from-home era

    Corporate breaches facilitated by employees — often accidentally — rose significantly this year, and banks have been particularly hard hit. Here's why.

    By Penny Crosman
    November 16
    Gary McAlum, chief security officer, USAA
  • CFPB News & Analysis
    CFPB sets stage for long fight on data-sharing rule

    As it attempts to craft policy on access to consumers’ financial account information, the agency is wading into a battle between those who want data to flow more freely and those who prioritize security.

    By Kate Berry
    November 12
  • AML
    Banks steer clear of sports gambling even as more states legalize it

    Big financial institutions are worried that online wagers made with credit cards pose a heavy risk of money laundering. The possibility of tougher rules under the incoming Biden administration has only compounded their concerns.

    By Jon Prior
    November 11
    States where sports betting is legal
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Innovation of the Year 2025

The 10 most groundbreaking tech projects and bank-fintech partnerships that are moving financial services forward

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© 2025 Arizent. All rights reserved.
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© 2025 Arizent. All rights reserved.