Employee communications

Understanding how a new generation of employees learn and retain information is key to a successful talent development program.

After the failures of Silicon Valley Bank and Signature Bank, other institutions rushed to reassure their customers. But it can be tricky to ensure these messages do no harm.

The HSBC Holdings executive at the center of a row over climate change risks has resigned from the bank as he issued a broadside against corporate “cancel culture.”

Deutsche Bank's management board agreed to take a financial hit after criticism from regulators of widespread use of private communication channels among staff via applications such as WhatsApp.

The U.S. is forcing Wall Street banks to embark on a systematic search through more than 100 personal mobile phones carried by top traders and dealmakers in the largest-ever probe into clandestine messaging on platforms such as WhatsApp.

Deutsche Bank has been asked by one of its key supervisors to clarify how its staff use private messages for business purposes as regulators worldwide seek to curb the practice.

The Texas fintech embraces a progressive culture and has taken steps during the pandemic to maintain a spirited vibe even as employees work remotely.

Half of Facet Wealth’s employees haven’t met face-to-face. Here is how the fintech is working to strengthen community.

A contentious presidential contest and social justice protests have forced employers to consider whether these types of topics should be discussed in the workplace.

Managers have been trained on how to resolve conflicts with customers. They can use that training to minimize intraoffice political squabbling.

Smarsh, which enables banks and other clients to archive employee communications, is buying the AI firm Digital Reasoning as employers increasingly seek surveillance options for personnel working from home.

Banks must address the societal issues that resonate deeply with their customers and communities, says Regions Financial chief John Turner.

Bankers can either fight the president’s recent order banning diversity training in federal contracts or face reputational risk by complying with it.

A comment by the megabank's CEO could be a teachable moment as financial institutions of all sizes attempt to diversify their ranks.

The Best Banks to Work For package is a collaboration between American Banker and the Best Companies Group, which conducts extensive employee surveys and reviews employer reports on benefits and policies.

Leaders at the 85 institutions that made the eighth annual ranking have found ways to navigate crises (there have been plenty this year) while also bolstering employee morale.

Bankers should cast a wider net for applicants and hold listening sessions with their minority employees if they truly want equality.

With staff scattered between working at home and in the office, management at many institutions has taken steps to revamp intranets and launch employee-only Facebook groups to keep their workforce connected.

More than a dozen institutions made the ranking this year in this asset category range.

The credit union turned to a new engagement strategy for employees after the pandemic forced most of the organization to transition to working from home.