Customer data

As the agency pulls back its enforcement efforts, it opens the door for state authorities to pursue more cases against financial startups for their data collection and privacy practices.

Throughout the “user journey” from shopping to payment, a consumer can make different decisions without leaving the digital environment, whether through his mobile, his computer, or a digital assistant such as Amazon Echo or Google Home, writes Ignasi Barri, who works on business development, innovation and digital transformation at GFT IT Consulting.

As the agency pulls back its enforcement efforts, it opens the door for state authorities to pursue more cases against financial startups for their data collection and privacy practices.

Readers opine on the prospect of regulatory relief, weigh in on the need for regulators to become more tech savvy, react to HSBC hopping back into U.S. mortgage lending and more.

The fear of data breaches has become a regular part of life, but many regs that help protect auto lenders were written before that threat originated. Here's how to protect yourself.

The World Economic Forum said the effort is designed to strengthen fintech cybersecurity.

Customer support may seem like it's innovating through the use of artificial intelligence and chatbots, but all of that is built on a foundation that's stuck in the stone age.

Sen. Elizabeth Warren released a scathing report Wednesday on Equifax's handling of the data breach last year, part of an effort to gain backing for legislation to rein in the credit bureaus.

The data-sharing directive has gotten off to a rocky start overseas, underscoring the need for domestic banks to start educating customers about the model well before it’s adopted stateside.

How do you eliminate "pain points" in the banking experience, increase wallet share and improve loyalty? Companies like Ally, USAA and Bank of the West are believers in tracking the customer journey to find the answers.