Customer experience

The bank is investing in a new authentication platform because password-based security systems have too many weaknesses, says Juan Francisco Losa, BBVA’s global head of security architecture.

The current climate is akin to the Wild West, with little protection for the consumer, and new regulations are needed if the technology is to continue to expand in a safe and sustainable way, argues Mitek's Stephen Ritter.

Jason Gardner, founder and CEO of the card issuer Marqeta, discusses his experiences in starting up multiple fintechs and makes predictions for the new year.

It's no longer enough to conduct traditional demographic analysis of customers. TD Bank wants to know what is going on with individual consumers at any given moment and respond accordingly.

Credit unions must do a better job focusing on how members interact with the institutions chartered to serve them.

Axos Bank favors remote access over chatbots, as it connects bankers with online customers in real time.

Consumer trust issues have long been a stumbling block for challenger banks, but many say Google will face bigger obstacles.

The Department of Health and Human Services has eliminated the need for health plans to use a standard unique health plan identifier, effective December 27.

Credit union leaders can't truly understand how consumers interact with their institution until they've walked through those processes themselves and dealt with the same pain points members face.

Consumer identities are becoming increasingly digital and more prone to privacy risks. Lawmakers cannot sit idle.