Customer experience

The increased mobile engagement at U.S. Bank goes back to Ankit Bhatt letting customers tell him — and, many times, show him — what needs to improve.

Better analytical tools could help banks spot and address potential issues before a customer goes delinquent.

Ticketmaster has battled fraud in paper ticketing for years — but mobile technology introduced new ways for fraudsters to steal, resell and counterfeit high-priced digital tickets.

Police and city agencies can no longer use facial-recognition technology, which civil liberties groups say infringes on human rights. The measure may be an ominous sign for biometric login authentication.

Readers consider a Senate Banking Committee investigation into Facebook's use of consumer data, weigh the value of the CFPB's complaints database, debate legislation that would require big bank executives to testify before Congress annually and more.

Police and city agencies can no longer use facial-recognition technology, which civil liberties groups say infringes on human rights. The measure may be an ominous sign for biometric login authentication.

The new initiative could help expose American credit unions to best practices in biometrics, payments and monitoring collateral from their counterparts in Africa, Asia and beyond.

Uber will use Adyen's technology to incorporate the latest version of EMVCo’s 3-D Secure authentication, which has been updated to comply with PSD2 mandates for stronger identity vetting.

Fingerprint Cards AB delivered its billionth fingerprint sensor to the market, aided by a recent deal with Gemalto to provide sensors for its biometrics credit and debit cards.