Customer experience

Other Other How Core Modernization can Revitalize U.S. Regional Banking

Regional banks face a host of challenges, including economic pressures, budget and resource constraints, and keeping up with regulatory compliance. However regional banks can stay ahead of the curve.

Sponsor Content from Temenos
Consumer banking

Exclusive research Accounting for the needs of the customer as a whole drives loyalty and satisfaction

If banks want to create customer loyalty and support growth, they need to holistically focus on the human factors that ultimately influence business outcomes.

By Miriam Cross

September 4
Accelerate innovation, unlock value, and power frictionless business: EY Nexus for Banking

Learn about a transformative solution that helps banks design, build, launch and enhance propositions at the speed of their customers' ever-shifting expectations. A mature solution with proven capabilities.

Partner Insights from EY
Reveal and realize the value opportunities hiding in your business.

Whether a customer is looking for a new loan or needs guidance through a shifting market landscape, customer experience is key. Right now, a seamless customer experience is a competitive advantage. But providing that experience requires efficient processes.

Partner Insights from Celonis
Web Seminar Advances in Tech Demo Event Fall 2024

This complimentary webinar highlights how tech is transforming the industry. American Banker's Advances in Tech Event features engaging demos that show how top technology providers are accelerating digital transformation with real-world solutions.

Sponsor Content from Argo
Artificial intelligence

AI use in customer service faces legal challenges that could hit banks

Air Canada was penalized for misinformation generated by its chatbot; Patagonia has been accused of letting a vendor's AI model analyze customer service conversations without consent. These cases have parallels in banking, where many institutions use AI-based chatbots and contact center software.

By Penny Crosman

August 8
Fintech

Bank, credit union executives share how they built virtual branches

Leaders that have created virtual "branches" weighed in at American Banker's Digital Banking conference on how to approach implementation and what results have been like.

By Frank Gargano

June 27
Digital banking

Exclusive research Maximizing fraud prevention while minimizing customer inconvenience

Why banks believe fraud prevention and customer experience are both top priorities

By Param Anand Singh

June 21
Podcast What might digital identity look like in the future?

Proof of identity is critical for many things, including being able to open a bank account, get a job or obtain health care. Yet proving one's identity is getting harder in a world of frequent data breaches. We asked Mariana Dahan, founder of the World Identity Network and chair of the Universal ID Council, what she thinks will solve this problem.

Sponsored by IntraFi
Wealth management

JPMorgan borrows from First Republic playbook to add affluent clients

One year after it bought First Republic Bank, the largest U.S. bank by assets is launching J.P. Morgan Private Client, a new tier in its affluent-consumer services that brings together JPMorgan's brand with First Republic's concierge model.

By Allissa Kline

May 20