Customer experience

The automaker's finance arm joins Avant, OnDeck Capital and SoFi in the system, which is designed to help verify loan applicants' identities.

The Lee's Summit, Mo.-based institution has paid out $350,000 over the last five years to members.

The bank says it has restored access, but it hasn’t explained how a fire-suppression system at one facility could cause a nationwide outage across all of its channels, or how its system as a whole could have been left so vulnerable to the incident.

Customers reported being unable to access online banking, mobile banking or their debit cards.

Management success isn’t about adopting the latest technology craze or exuding charisma, it’s about prioritizing employees and customers.

Among the lessons David Hijirida learned at the online giant: Companies are often so focused on competitors that they neglect their own customers.

E-commerce's opposite threats of cart abandonment and fraud create butting heads, but advanced authentication could give merchants a new way to manage both challenges.

Regulators are handing out fines for GDPR violations, that while relatively small can have a large impact on the push for sharable identity by drawing attention to how large companies use data.

Canada needs to embrace digital identification to "unlock the full potential" of banking and the economy, Canadian Bankers Association Chief Executive Officer Neil Parmenter said.

There are many contenders working towards developing a universal digital ID system. CULedger will test its offering later this week with a rollout scheduled for the second half of 2019.