Customer service

Today’s primitive question-and-answer programs will mature into sophisticated conversational agents, which will help customers transact and may even be capable of understanding emotional cues, experts say.

Some banks seek to dominate the digital-identity business, but they stand to benefit even if their efforts fall short.

The bank is pitching digital identity products to businesses as a way to improve user experience and guard against fraud.

Cambridge Blockchain, one of many startups applying blockchain technology to customer privacy and data collection issues, is teaming up with LuxTrust to launch a new identity platform.

Regions Financial is taking steps across its 1,500-branch network to embrace consumers with autism and train its staff to help them. Business development, not just compassion, is part of the motivation.

The German bank announced a project designed to create a single online registration for users across a number of industries.

Sovrin, a new blockchain for the creation and management of digital identities, may help credit unions save money and fight fraud while returning power to individuals.

As the smartphones become ATM cards, a new set of security risks emerges. Thorough ID protection is necessary to keep no-card ATMs secure.

Allen, Texas-based Giact Systems is combining its identity and payment verification tools into a single platform called Epic.

The fiasco may hold a valuable lesson for fintechs and banks alike about the need for closer integration.