Customer service

Passwords are often restrictive, undynanmic and draw attention from fraudsters. And there's also the risk of repeated cybercrime linked to old authentication.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

Canadian banks hope to create an environment where consumers have more control over who is able to view their personal data.

From offering a host of convenient self-service options to paring down your mission statements, here are steps to simplifying the member experience.

U.S. Bank has gone from monitoring Yelp to working with the technology firm ReviewTrackers to monitor customer comments on 23 sites.

ID.me raised $19 million in a Series B round that was led by FTV Capital and included USAA.

Wells Fargo community banking head Mary Mack is seeking three new deputies and shaking up regional leadership of the division she inherited after a bogus-account scandal.

Financial services companies such as PayPal, Lydia and RBC are testing chatbots on platforms such as Slack and Facebook Messenger.

Screen scraping has plenty of critics, but the alternatives, OAuth and APIs, have their share of detractors, too.

The human voice changes more quickly than you’d think, and this has to be taken into account by voice-recognition systems.