Data and information management

There's never a good time to expose customer data, but the incident Amazon disclosed Wednesday could upend two major events: Black Friday/Cyber Monday and a reported effort to get merchants to accept Amazon at the point of sale.

Across all age groups, many consumers still prefer shopping in stores for various reasons. But even when going into a brick-and-mortar store, these consumers don't leave their digital habits behind; many still prefer to pay by mobile or wearable when the option presents itself.

From digital assistants and new branching strategies to revamped hiring processes and improved cybersecurity, these are the winners of the 2018 Best Practices Awards.

Ron Quaranta and Steve Ehrlich with the Wall Street Blockchain Alliance talk about what’s working and what’s not with financial services blockchain projects.

The Wisconsin-based institution has seen a 10 percent boost in loan volumes since implementing a new e-docs platform last year.

Andrew Keys, co-founder of the venture capital firm ConsenSys Capital, has a vision of the future bankers might find chilling, in which banks and other middlemen are cut out of financial services.

Data from real-time payments creates powerful opportunities for upselling and cross-selling because it reveals what, when, and how people and businesses actually consume, writes Michael J. Alfonsi, senior vice president of digital solutions and strategy at Exela Technologies.

California-based America's Christian Credit Union's efforts earned it a 2018 Best Practices Award.

After incorporating big data, tweaking existing products and reducing barriers for new members, the Mass.-based credit union saw increased checking usage, more deposits and higher PFI levels.

Credit union business boomed in the wake of the financial crisis, but that growth could backslide if the industry doesn't keep up with the competition.

Will prosecutors believe a rogue banker was behind Malaysia fraud?; banks that changed standards in Q3 were more likely to ease underwriting.

The massive number of fraudulent bot attacks on the payments ecosystem and financial services is compounded by the fact that many current data protection tools are not designed to detect this automated crime network.

Fifth Third Bank customers were swindled out of over $100,000, but not because the bank didn't have protection in place.

The Federal Reserve is paying close attention to how it might regulate artificial intelligence and machine learning, Fed Gov. Lael Brainard said in a speech Tuesday.

Motor vehicle agencies are better suited to vet customers’ identities than banks; Goldman unit is stealing customers from big U.K. banks.

Six months ago, the European Union’s General Data Protection Regulation, or GDPR, took effect, threatening companies worldwide with massive fines if they didn’t look after customer data properly. Fresh research suggests it’s making a difference in Europe -- but not so much for U.S. web users.

BBVA, BNP Paribas and MUFG recently used BBVA's blockchain to reach an agreement within 24 hours — instead of two weeks — to lend a Spanish power company $150 million.

Hotel and airline breaches have become far too common, according to Pravin Kothari, CEO of CipherCloud.

Social Security numbers are used to verify identity across the financial services industry, but their use is outdated and leaves consumers vulnerable to data breaches.

An effective data analytics strategy could require rethinking all your institution's processes and touch points.