Banks are grappling with new challenges in trying to work with voice assistants like Alexa in Amazon's Echo to allow customers to check balances and perform other tasks. But with voice banking on the horizon, banks cannot afford to stall their efforts.

Wells Fargo's innovation group has appointed Peggy Mangot for the newly created position of senior vice president of its design and delivery leadership team.

Royal Bank of Canada has introduced a video chat service for its small-business banking customers whose hectic lives may not allow for frequent branch visits.

Clarity Money, an artificial intelligence-driven payment concierge, launched on Wednesday, a move its founders hope will provide consumers with an advanced financial health tool.

The bank's new CEO, Onur Genc, fresh from Turkey, will have to find a way to leverage the considerable tech and innovation investments the bank has made and strengthen the brand's U.S. presence.

Banks have used biometrics for about a decade, but there are a number of hurdles that banks, device makers and customers need to overcome before passwords are history.

The new year will bring risk in marketplace lending, but progress will be made in micropayments platforms and regulators embracing innovators.

Since technology is so ingrained in every aspect of banking, some say the idea of looking at tech spending as a stand-alone budget item is antiquated.

Now that the OCC has proposed a limited-purpose bank charter for fintech companies, a host of innovative new banks will soon flood the market — or maybe not.

Citizens Financial Group in Providence, R.I., said Tuesday that it expects to start offering digital small-business loans in mid-2017.

Just weeks after it shook up its executive ranks and suspended efforts to pursue new customers, the New York-based business lender confirmed Friday that it is eliminating dozens of jobs.

To act like a startup — as many banks say they want to do — institutions must employ a nontechnical strategy: build services based on customers say they want.

It is time for financial services to rethink retirement savings given changing work habits, customers' expectations of technology and the need for better transparency in 401(k)s.

The tech firm behind USAA's digital assistant has introduced an authentication tool that identifies customers by the sound of their voice or by their facial features.

Call it the banking equivalent of a farmers market in Brooklyn: A startup is building a platform to highlight mission-driven banks for prospective customers who want to know how their money is lent.

BlueVine, an online small business lender based in Redwood City, Calif., said Wednesday that it has closed a $49 million funding round.

Banks should embrace artificial intelligence so that they can more easily navigate policy shifts that will affect their compliance resources and processes.

Bank of America's forthcoming mobile app update will include personal financial management features.

Ralph Hamers, CEO of ING Group in Amsterdam, sat down with American Banker to talk about the company's future in the U.S., plans to grow mobile users and banks' relationship with fintech.

As online shopping and card fraud increase, startups offering easy-to-use "burner" cards could see strong traction.