Consumers are giving branchless banks far higher satisfaction ratings than traditional banks because of higher rates, fewer fees and better functionality, a J.D. Power study finds.

The New York-based company saw its fortunes fade after riding an earlier wave of investor enthusiasm about marketplace lending.

Corporate One FCU has teamed up with San Francisco-based Roostify to provide CUs and CUSOs with a streamlined digital mortgage platform.

The following are some of the noteworthy things we heard at American Banker’s Digital Banking 2017 conference held earlier this month in Austin, Texas.

Readers weigh in on chatbots, Amazon’s physical footprint expansion plans, alternative credit data and more.

Banks continue to struggle in wooing millennials, but their customer acquisition challenge is about to get even more complicated as Generation Z comes of age.

Customers of the Pittsburgh company were unable to access their accounts via online and mobile channels for several hours on Tuesday.

The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person.

Microsoft and Accenture have unveiled a blockchain-based digital-identification system in connection with the ID2020 international initiative.

Tim Welsh will succeed Kent Stone, who is retiring. In his new role, Welsh will oversee the bank’s overall consumer and small-business strategy, as well as digital activities.