The engineers on Arjun Sirrah's team are on a first-name basis with customer service staff. Those relationships help Darien Rowayton Bank's student lending arm competes with fintech companies.

The regional bank has extensively studied the viability of such platforms, but has been unable to develop a plan to fits its risk appetite.

Well-established tech giants like Amazon and Google pose a more formidable threat to banks than the thousands of startups populating the fintech market.

The CEOs of banks that operate only online argued Thursday that their model is the way of the future. Not so fast, responded the heads of some of the nation's largest banks.

As its digital consumer executive, Carrie Sumlin is tasked with making sure Ally Bank offers its customers top-notch digital services since it doesn't have any branches.

The 'decentralised apps' tied to blockchain bring increased transparency, automation and security to traditional payment systems. This can create a domino effect that leads to a reduction in operational costs, accounting expenses, and friction which can benefit the business and pass savings on to customers.

Suresh Ramamurthi has launched a new payment system for healthcare providers and APIs that let other companies create their own faster-payment products — all at a tiny bank in rural Kansas.

By allowing commercial clients to authenticate via an eye scan, Wells Fargo is making a burdensome task simple. Secil Watson, head of wholesale Internet solutions, is pushing the bank to make digital banking easier for commercial clients.

Instant Apps could give banks a better option for transitioning customers from a quick and easy account opening to a more robust banking experience.

With initiatives like its adoption of Touch ID last year, Chase is setting the bar for the industry on digital innovation.

In this quick Q&A, Gavin Michael, the 51-year-old head of digital for JPMorgan Chase's retail unit, talks about his favorite apps, his love of pen and paper and the technology he is most excited about.

The 2016 Digital Bankers of the Year, selected by the tech journalists at American Banker, are helping their organizations redefine the customer experience as people rely more on their phones and less on face-to-face interactions to transact. Through their efforts, customers are getting into their accounts faster, sending money more easily and enjoying better digital experiences overall.

Consumers, especially millennials, increasingly prefer to do everything on their mobile devices, including signing up for services. But as banks start to open accounts for people whom their employees have never met, there are plenty of questions about whether they can tell real customers and crooks apart.

In the battle among banks to make use of blockchain, Banco Santander SA’s U.K. unit said it’s first among British lenders to use the technology for global payments.

Smartphones are an important window into understanding underbanked customers, the Federal Deposit Insurance Corp. said in a report released Wednesday in conjunction with a meeting of the agency's advisory committee on economic inclusion.

Valley National Bank in Wayne, N.J., has appointed former PNC executive Robert Bardusch to be its chief information officer.

A report by the Conference of State Bank Supervisors found that consolidated companies with money transmitter licenses fell more than 10% from 518 in the first quarter of 2015, to 456 this year.

When it comes to earning consumer loyalty with user-friendly mobile banking tools, everyday interactions can matter more than momentous ones.

The debate over speeding up payments transactions should consider the necessity of allowing consumers time to rethink and abort their purchases.

The San Francisco bank isn't interested in making splashy investments in technology. At an investor day event Tuesday, Wells executives said they would focus on taking incremental steps to reduce costs and improve customer experiences.