As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience.

The $18.5 billion-asset institution saw member growth increase by 22% year-over-year and fund levels surge in the first six months of last year after deploying a new deposit origination platform.

The biggest banks need to get creative about the kinds of products and services they offer, and their efforts to attract a broader customer base.

The San Francisco company entered into a pact with its regulator when it acquired Radius Bank three years ago. "The operating agreement, by design, in some ways slows you down," said CEO Scott Sanborn.

Challenger banks, like traditional banks, are under pressure to operate with fewer expenses. Artificial intelligence is part of the answer, and the impact on the workforce may be profound.

In the news this week: A consumer group filed a complaint against Starbucks over its mobile app and reloadable gift cards, Apple Pay added a new payment tech firm, The Clearing House hired Amanda Stewart as its new marketing chief, and more.

Banks have a simple choice: Either invest in fraud controls to prepare for FedNow, or expect draconian supervisory measures that will increase friction and confuse customers.

Michelle Moore, Tim Spence, Ankit Bhatt, Patrick Sells, Dontá Wilson and Allan Rayson have moved up, moved on or tackled new technology projects since they were recognized by American Banker for their leadership in innovation in recent years.

In American Banker's Leaders Forum, our journalists interviewed top executives from across the banking and fintech sectors as well as regulators who keep them in line.

Retail customers at large banks were a bit more satisfied this year than in 2022, a new J.D. Power study finds. However, more of those same customers are moving cash to — and seeking advice from — wealth management firms and online banks.

Internet-based banks are siphoning deposits away from urban centers in the U.S. and, unlike brick-and-mortar banks, face no requirement that they loan money back into those communities.

The neobank's original problem was that it grew too fast. Its latest is that it's grown too slow.

Just a week after Brazil's Nu Holdings announced a yield of 15% on its high-yield savings accounts in Mexico, Argentina's Ualá is raising its own by three percentage points to 15%. The speed of the decision highlights the frantic battle for customer acquisition.

Executives at Capital One, U.S. Bank, BMO and Atlantic Union Bank are striving for seamless onboarding and more efficient branch bankers, among other projects on their technology drawing boards.

A recent effort by Citigroup to nudge certain customers toward digital-only statements was well intended but too punitive, observers say. The key, they argue, for banks seeking to cut costs or achieve other goals is to offer incentives to those with ingrained habits.

Intuit is shutting down one of the most popular personal financial management sites of its time — which attracted millions of users despite its counterintuitive approach to accessing consumer data.

Investing in website accessibility isn't just the right thing to do. It also makes good business sense.

CEO Scott Sanborn said it's unclear when demand from banks to buy the fintech's loans will return.

Other regional banks are vowing to cut costs, but Huntington Bancshares CEO Steve Steinour says the Columbus, Ohio-based lender is well positioned to "play offense" in 2024.

The Indian government's efforts to create digital public access for women can be a model for other countries.